BLACK SHEEP AGENCY

CUSTOMER EXPERIENCE MANAGEMENT

INTERNATIONAL MEDIA AGENCY

“Word gets around about a good experience – and even faster about a bad one.”

%

of consumers read online reviews before visiting a store.

%

of consumers prefer companies that respond to their reviews.

%

more walk-in customers possible if the average star rating improves by 0.1 stars.

CXM

REVIEWS AS A LEVER FOR FRANCHISES AND CHAINS

Franchise systems and chain stores face the same challenge every day: reviews are posted at many different locations, responses remain inconsistent, important comments slip through the cracks, and the brand appears anything but consistent to the outside world. This is precisely where an enormous reputation risk arises, but at the same time, huge potential.

Our customer experience management was developed specifically for companies with multiple locations. We bundle all Google reviews centrally and respond to them professionally, in line with the brand and consistently across all locations. This ensures that every location receives the same quality of communication, regardless of internal resources or staff changes.

Our continuous analysis of all reviews also provides valuable insights: recurring problems, regional differences, strengths of individual locations, and overarching trends.

& LEARN MORE

QUICKLY IMPROVE YOUR RATING AVERAGE

Define goals

First check: Do you want to achieve a specific rating average, remove specific guideline violations, or remove guideline violations as successfully as possible for a specific budget?

Evaluate and submit reviews

Based on your goals, we will search for the appropriate reviews and submit them to the selected platform via a deletion request.

Policy review

The platform is now forced to manually review our report of policy violations and decides to delete the content in 95% of cases.

Platform feedback

We usually receive feedback on the application from the respective platform within 2-4 weeks.

Calculation of actual deletions

Only policy violations that have actually been deleted and successfully removed are counted.

Icon Zielscheibe mit Fahne – Ziele im Customer Experience Management

Icon Vertrag mit Unterschrift – Customer Experience Management

Icon Checkliste – Customer Experience Management

Icon Papierkorb mit Nachrichten – Customer Experience Management

Icon Häkchen – Customer Experience Management

CXM CASES

Referenz Design Offices — L'Osteria Franchise

VIEW ALL CASES

&

OUR COSTUMER REVIEWS

We worked with Julian and the Black Sheep Agency on our website and were able to see initial results early on. Based on our experience, we can recommend Julian and the Black Sheep Agency. They are not only experts in their field, but also committed partners who put their clients’ success first.

Christian Zeh, Managing Director Peakplan

Sarah Markwardt, Vice President Operational Excellence L'Osteria

The collaboration with Julian and the team has been highly competent, and I have always experienced them as very committed. Even with short notice requests, we were consistently supported in the best possible and goal oriented way. I can fully recommend Black Sheep and look forward to continuing our collaboration in the future.

Sarah Markwardt, Vice President Operational Excellence FR L'Osteria SE

Thank you to Julian Höllen and the Black Sheep Agency for the excellent support of emtec GmbH in the area of social media. In particular, the professional support with our LinkedIn presence as well as the valuable guidance in working with Google and related platforms created significant added value for us.

Georg Seil, Ex-CEO Emtec GmbH

Birte Lüsebrink, Ex-Marketingleitung Retail Renault Group

After the relaunch of our website in December 2024, traffic and visibility dropped significantly. Black Sheep Agency analyzed the causes, optimized the structure and SEO, and developed a strategy for recovery. Today, we are back at our previous level with clear potential for further growth. The collaboration was efficient, solution oriented, and delivered measurable results.

Birte Lüsebrink, Ex-Marketing Management DE Renault Retail Group

During the website relaunch, we were supported not only professionally but also on a personal level, especially around the go live, when the team actively assisted us late into the night. We always felt very well taken care of and knew we could rely on fast and dependable support at any time. In the area of Google Ads, initial leads were also generated at short notice. We remain a client and look forward to a continued, very well functioning collaboration in the future.

Marco Petersohn, Senior Sales Manager re:think Innovations GmbH

Icon Leistungsbereich – Black Sheep Agency

We have been working successfully with Black Sheep Agency for over a year. Our previous, very simple online shop has been completely revamped and professionally redesigned. Sales in the shop have risen sharply since then. Everything else, such as Instagram, etc., is also professionally managed. We are extremely happy to have come across Black Sheep Agency.

Andreas Losch, Managing Director of Landherzl

By working with Black Sheep Agency, we were able to make our shop significantly more attractive and efficient, doubling our sales in less than twelve months. Through further joint measures, we expect to be able to further increase the attractiveness of our offering, our already significantly expanded customer base, and our existing potential in the coming months. Thank you very much for the many great ideas and effective levers in our collaboration.

Stefan, Managing Director of L'Osteria Private Brands GmbH

We worked with Blacksheep Agency in 2024/2025 when we were still in the early stages of our start-up. They supported us with website/SEO optimization and social media, and were extremely motivated and committed. We never felt that they were just “doing their job.” On the contrary, the team often went above and beyond what was required and really helped us move forward with lots of great ideas. This was incredibly valuable to us, especially in this early phase. The collaboration was straightforward and on equal terms throughout. Special thanks to Julian for his dedication. It was really fun working with you guys.

Markus Baumann, Co-Founder Stitch and Scottie

Die Zusammenarbeit mit dem Team von BSA hat unsere SEO-Performance messbar verbessert. Besonders schätzen wir die flexible und transparente Kommunikation, sowie die strukturierte und professionelle Umsetzung aller Maßnahmen. Es ist ein gutes Gefühl ein Team an seiner Seite zu haben, das kreative Ideen und zukunftsorientierte Lösungen mitdenkt und anbietet.

Michelle Demant, Marketing Project Manager Renault Retail Group

DOWNLOAD FREE WHITEPAPER ON OUR CXM SERVICE NOW

& Coming Soon

CONTACT US!

Timo Pagler

CXM Manager